We have staff that are demonstrably providing examples of good service every day and we continuously strive to learn and improve all the time through continuous professional development.

Our charter explains clearly the high performance standards we have set ourselves, and how we will make amends.

Your views and ideas are important to us, please tell us what we do well or how we can improve our service to you.

The Principles of Service Provided by Beyond Group

Standards

Our Company standards for the services that you receive are listed below.

Information and Openness

We will provide you with comprehensive, up to date and accurate information about how services are run, how much they cost and how well they perform.

Choice and consultation

We will give you choices wherever possible and providing you with every opportunity to express your views about what services you receive or how you would like them to develop.  We provide a sales visit/consultation for all our customers so that the training is more Company specific.

Courtesy and Helpfulness

You will receive a courteous and helpful response from all staff.  All services will be provided in a non-discriminating way.

Putting things right

We have an effective complaints procedure which will provide an apology, explanation and effective remedy if things go wrong.

Value for money

We are committed to providing an efficient, effective and economical delivery of services, recognising that it's your (Company/Individual) money that is being spent.

Provisional Booking

An advanced booking can be made but it must be confirmed two weeks prior to the course been delivered.

Booked Courses (Please see Terms & Conditions on website and letterhead paper)

Cancellations will only be accepted in writing, once Beyond Learning has confirmed the booking.
For cancellations made less than 10 working days prior to the assembly date, or last minute non-arrivals: no refund.

Cancellations by Beyond Learning

We reserve the right, at our absolute discretion and without liability, to cancel any open courses/seminar because of lack of candidates, in which case all monies paid will be refunded.

Making sure it's the Right Training for you

When you receive your booking form via fax submission it would be very helpful if you could check the details to make sure the training that has been booked is what you require.  If its not then please contact the office to change the course.

Time Scales

Course duration which are stated on Course Booking Forms must be adhered to and communicated to all staff attending the course.

Successful candidates will receive their certificates within four - six weeks from the date the exam was taken.

Cancellation of training courses must be made 15 working days prior to the course taken place for full refund to be given.  Once training is booked over the phone the Terms and Conditions come into place.

Performance Standards

Our tutors will endeavour to arrive at your premises half an hour before the training session is due to start.  If the tutor is going to be late due to problems with the traffic you will receive a phone call letting you know what time to expect the tutor.

All of our tutors are qualified to the highest standards, which enables them to deliver high quality training and meet the needs of our customers.

If things go wrong, how we will put it right

If our Company fails to meet its obligations then we will reimburse any reasonable expenses that are incurred.

Contact Us

Please let us know what you think about Beyond Learning's services.  We try to make it as easy as possible for you to contact us - you can use post, email, fax or phone.

Beyond Group Ltd
North West Ind Est
Peterlee
County Durham
SR8 2RD

Tel: 0191 586 3355 - open Monday - Friday, 08.30 - 17.00
Fax: 0191 586 8855
Email: info@beyond-learning.org

We will always try to address your comments and concerns in a fair and reasonable way.  We will send you acknowledgement within 10 working days, and we aim to reply in full within 3 weeks.